Currently there is no announcement of obstacle maintenance.

9/4/2018
Future Spirits Malaysia Sdn Bhd

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Dear Valued Customers,


This is to inform you that there had been some technical issues with our
DNS servers at approximately 1:12am local time, causing interruption to
our hosting services.


* The issue was resolved at approximately 2:36am and there has been no
further complications reported at the time of writing.


- Notice -

[Incident Time] April 09, 2018 (Monday)
Approximately 1:12am to 2:36am local time


[Incident Description] Domain name resolution became impossible due to multiple failures at DNS level


[Impact Range] All domains using our name servers
Our name servers
- ns0.future-s.com
- ns1.future-s.com


[List of Events] The following events occurred.
- Website cannot be displayed
- Emails cannot be sent and received
- System that uses domains becomes unavailable
* Emails sent from the outside during the issue
were received with delay after restoration
(no loss of emails reported).
Related services
- Domain
- Shared server (FutureWeb Malaysia)
- Dedicated server (FutureWeb Pro Malaysia)
- Virtual private server (FutureWeb VPS Malaysia)
* If you are using other company's DNS service,
there is no impact in this case


[Cause of Incident] There has been a surge of access from several IP
addresses originating from mainland China,
causing interruption to our DNS servers.
Even though we have a redundancy system in place
whereby our secondary DNS server will continue to
provide domain resolution when our primary DNS server
fails, both servers has been flooded with access,
rendering all domain resolution impossible


[Preventive measures] We have imposed access restrictions to the IP
addresses which caused the incident. We will continue
to increase our efforts to prevent such incidents in the future.



If you have any further questions about this issue, please contact us via the following channels.


Contact Information:
For inquiries regarding this matter, kindly send in an inquiry to
LingFan Ooi (Mr)
Future Spirits Malaysia Sdn Bhd
TEL : +6016 329 5851
MAIL : support@future-s.com.my
We apologize for any inconvenience caused.


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Future Spirits Malaysia Sdn Bhd Our office hours are from 8:30 to 17:30
on weekdays. Your request outside of business hours, on Saturdays,
Sundays and public holidays will be handled on or after the next business day.


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